Have a question or need support?

Simply use the form below to get in touch with us. Our team will be happy to hear from you, and will be ready to help.

Give us a call

Call us at 1-416-577-8849

Email Support

Send us an email at service@auum.ca

Frequently Asked Questions

Access our FAQ section at the bottom of this page. You may find the answers you are looking for.

Frequently Asked Questions

Shipping & Returns

Do you ship outside Canada?

Currently, we only ship domestically to valid Canadian addresses.

What is the estimated delivery time?

Shipping times may vary, however, most orders can be expected within 3-9 business days.

Can I return/refund unopened product?

Kindly see our refund and return policy for details regarding this questions.

Health & Safety

Are AUUM products safe?

All AUUM products have been granted Natural Health Product numbers by Health Canada, and undergo very strict quality control measures.

Are AUUM products safe for children?

Omega-3 supplementation is extremely important for proper growth and development. AUUM products are safe and recommended for all ages.

Are AUUM products safe for pregnant women?

AUUM products contain the same omega-3 fatty acids found in human breastmilk. Many studies show significant health benefits from omega-3 supplementation during pregnancy.

Are AUUM products safe for those with fish allergies?

AUUM products contain 100% mammalian-sourced omega-3 fatty acids and contain no fish products.

Ethics & Sustainability

Does AUUM utilize humane sealing practices?

AUUM relies on safe, humane sourcing to manufacture products in smaller, controlled batches. We condemn all inhumane sealing practices and any form of animal harm or neglect.

Get Involved

Whether you have just discovered the benefits of AUUM products, are an
independent healthcare practitioner, or are simply interested in having
an impact alongside a group of likeminded people - we'd like to hear
from you.